I'll Be Back: How to Get Customers to Come Back Again & Again (Hardcover)

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About the Author


Shep Hyken is a customer service and experience expert, an award-winning keynote speaker, and a New York Times and Wall Street Journal bestselling author. As the Chief Amazement Officer (yes, that's his real title) for Shepard Presentations, he helps his clients create amazing experiences that get their customers (clients, guests, patients, members, visitors, etc.) to come back again and again. He is the author of Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, The Convenience Revolution, Be Amazing or Go Home, and his latest book, I'll Be Back. His articles have appeared in hundreds of publications, and he has been inducted into the National Speakers Association's Hall of Fame for his achievements as a professional keynote speaker. For more information visit www.Hyken.com


Product Details
ISBN: 9781640953017
ISBN-10: 1640953019
Publisher: Sound Wisdom
Publication Date: September 21st, 2021
Pages: 240
Language: English