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Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict
Current price:
$13.64
Publication Date: December 8th, 2020
Publisher:
Rockridge Press
ISBN:
9781647399528
Pages:
168
Usually Ships in 1 to 5 Days
Description
Practical strategies to manage conflict in both personal and professional relationships
Conflict is an unavoidable aspect of human existence, so it's vital to develop communication skills that will help you navigate these challenging moments. With The Conflict Resolution Playbook, you'll discover real-life solutions to everyday problems and develop communication skills that can help you make breakthroughs at work, improve your relationships at home, and lead to significant personal growth.
You'll start by learning about conflict and the fundamental communication skills necessary for resolution. Then you can put that knowledge to use with clear-cut strategies for preventing conflicts, resolving them once they start, and dealing with common issues, such as gaslighting and bullying. Along the way, you'll gain a better understanding of conflict itself—where it comes from, why it cuts so deep, and how it can be of value.
Improve your communication skills with:
- Back to the basics—Identify humankind's core psychological needs—identity, safety, care, autonomy, growth, and stimulation—and how they relate to conflict.
- Real-world advice—Learn to recognize different communication styles, collaborate on solutions, practice assertiveness, and more, through relatable scenarios and actionable strategies.
- The written word—Discover tips for avoiding or resolving common digital communication issues and boost your text-based communication skills.
Learn how to improve your communication skills and develop the tools you need to navigate your way through any conflict.
Praise for Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict
“This is a comprehensive, practical guide to preventing and managing conflict that covers everything from working through resentment to responding to passive-aggressive behavior, and so much in between. You can get through this fun and readable book in just a couple of sittings, but you’ll want to refer back to it again and again as you manage the sticky situations and interpersonal difficulties that life hands us all.” —Suzanne Ghais, Ph.D., Principal, Ghais Mediation & Facilitation, LLC
“The Conflict Resolution Playbook is a beautifully written, thoughtful, and practical tool kit for anyone looking to transform even the most challenging interactions into opportunities for connection and dialogue. This book outlines some of the most important strategies for effective communications and for dealing with conflict with strength, clarity and ease.” —Henry Yampolsky, J.D., Mediator, Conflict Coach, Author and TEDx Speaker
“As a conflict resolution expert, Jeremey Pollack has created a phenomenal how-to manual to help others prevent, navigate, and understand conflict. The playbook process gives step-by-step guidance that will make any person at work or someone struggling in a relationship successful within their role. As a licensed psychotherapist, I am excited to know that The Conflict Resolution Playbook addresses fundamental psychological needs as unmet needs are the core of most miscommunication and conflict. I am looking forward to utilizing this playbook with many clients to help them improve their personal and professional relationships.” —Dr. Gigi Hamilton, Personal Enrichment Counseling & Consulting Services, PLLC
