ISO 9001, ISO 14001, and New Management Standards (Measuring Operations Performance)

About the Author

Iñaki Heras-Saizarbitoria is Full Professor of Business Organization at the University of the Basque Country. He has held this position since 1993 and from 2007 to 2012 served as Dean of the School of Business Administration of San Sebastian at the university. Prof. Dr. Heras Saizarbitoria has participated as the main researcher in several projects financed by the University of the Basque Country, the Basque Administration, and the Spanish Government. He has previously published more than ten specialized books and reports on Business Organization and Public Administration Policies and is the author of more than 100 articles in national and international indexed academic journals, including, since 2002, 52 in ISI-ranked journals.